Terms of service
Welcome to Navello. These Terms of Service govern your use of https://navello.shop and purchases made through our online store.
Navello offers beds, sofas, mattresses, and related furniture and home essentials.
By using our website or placing an order, you agree to these terms, subject to applicable consumer protection laws.
1. General Conditions
By using our website, you agree to:
- Provide accurate and complete order information.
- Use the website for lawful purposes.
- Refrain from fraudulent transactions and unauthorized activities.
- Respect intellectual property rights.
- Follow our applicable store policies.
We may refuse or cancel orders for legitimate reasons, including suspected fraud, inaccurate information, or product unavailability, subject to applicable law.
Nothing in these Terms limits rights that cannot legally be excluded.
2. Products & Furniture Information
We aim to provide accurate descriptions, specifications, and photographs of our furniture.
Product information may include:
- Materials and finishes
- Colors and styles
- Dimensions and measurements
- Weight and assembly requirements
- Included components and accessories
- Product care instructions
- Availability and pricing
Colors & Appearance
Actual colors and finishes may vary slightly from images because of lighting, display settings, and natural material differences.
Dimensions
Customers should check whether furniture dimensions suit their intended space, including room layouts, doorways, staircases, and elevators.
Contact us before ordering if any specification is unclear.
3. Product Availability
All products are subject to availability.
If an item becomes unavailable after purchase, we will contact you to discuss options such as:
- Waiting for confirmed restocking, if offered
- Choosing an alternative with your approval
- Canceling the unavailable item for a refund
We will not substitute materially different products without your approval.
4. Pricing & Payments
Prices are displayed in United States Dollars (USD) unless otherwise stated.
Prices may change without prior notice, but changes will not automatically alter the agreed price of an accepted order.
Applicable taxes and the total payment amount are displayed at checkout.
Free standard shipping is provided on all United States orders.
Payments are subject to authorization and applicable security checks.
If an obvious pricing or listing error affects an order, we will contact you and offer an opportunity to cancel for a refund.
5. Order Acceptance & Confirmation
After placing an order, you will receive an order confirmation email acknowledging receipt.
Orders are subject to payment authorization, product availability, and necessary verification.
Once accepted, orders are prepared for shipment according to our Shipping Policy.
6. Shipping & Delivery
Navello currently ships within the United States only.
| Shipping Information | Details |
|---|---|
| Shipping Destination | United States |
| Shipping Fee | FREE on all orders |
| Processing Time | 1–2 business days |
| Transit Time | 4–6 business days |
| Total Estimated Delivery | 5–8 business days |
| Processing Days | Monday–Friday |
| Order Cutoff | 4:00 PM (GMT-05:00) Eastern Standard Time (NY) |
We may use USPS, UPS, FedEx, or an appropriate furniture delivery carrier.
Delivery times are estimates and may vary due to carrier or transportation conditions.
See our Shipping Policy.
7. Large Furniture Deliveries
Large items, including sofas, mattresses, and bed frames, may require special handling.
Customers should ensure that:
- The shipping address is accurate and accessible.
- Necessary delivery instructions are provided.
- The location can accommodate the purchased furniture.
- Someone is available if required by the carrier.
Special delivery arrangements will be communicated when necessary.
Standard delivery does not include assembly, installation, or removal of existing furniture unless stated on the product page or confirmed in writing.
8. Order Cancellations & Changes
Customers may request cancellation or changes before shipment by contacting support@navello.shop.
We will attempt to accommodate requests before dispatch.
Once shipped, cancellation may no longer be possible, and the return process may apply.
Approved cancellations are refunded to the original payment method within 10 business days of confirmation.
9. Returns, Refunds & Exchanges
Navello offers a 30-day return window, subject to our Return & Refund Policy.
- Return requests must be made within 30 calendar days after delivery.
- Returns are accepted by mail.
- Approved refunds are processed within 10 business days after receipt, inspection, and approval.
- No restocking fees are charged.
- Navello covers return shipping for verified damaged, defective, or incorrect items.
- Customers pay return shipping for change-of-mind returns.
- Exchanges are accepted subject to return conditions and availability.
Additional return conditions may apply to mattresses and upholstered furniture.
See our Return & Refund Policy.
10. Furniture Assembly, Use & Maintenance
Some furniture requires assembly or special care.
Customers should follow supplied assembly instructions and safety information.
Products should be used for their intended purpose and within stated weight or usage limits.
Improper assembly, misuse, or unauthorized modification may cause damage or safety risks.
These provisions do not exclude legal rights regarding defective products or inaccurate descriptions.
11. Accuracy of Customer Information
Customers must provide accurate billing, shipping, and contact details.
Incorrect information may cause delays or delivery difficulties.
Contact us promptly if you notice an error. Changes cannot be guaranteed after dispatch.
12. Intellectual Property
Original content owned or licensed by Navello, including branding, descriptions, graphics, and layouts, is protected by applicable intellectual property laws.
You may use website content for personal, non-commercial shopping purposes.
Unauthorized reproduction or commercial exploitation of protected content is prohibited.
Third-party trademarks remain the property of their respective owners.
13. Third-Party Services & Links
Our website may use or link to:
- Payment service providers
- Shipping and tracking platforms
- Website technology providers
- Customer communication services
Independent services may have separate terms and privacy policies.
Navello is not responsible for third-party operations outside its control except where required by law.
14. Prohibited Uses
You may not use our website to:
- Conduct unlawful or fraudulent activities
- Submit false or misleading information
- Attempt unauthorized system access
- Upload malicious code or harmful software
- Interfere with website security or operations
- Violate intellectual property rights
- Misuse customer support or transaction systems
Appropriate action may be taken against prohibited activities, subject to law.
15. Website Availability & Information
We aim to maintain an accurate and accessible website.
Temporary interruptions may occur because of maintenance, technical problems, or other circumstances.
We may update product descriptions and website features as necessary.
This does not affect obligations concerning accepted orders or mandatory consumer rights.
16. Limitation of Liability
To the extent permitted by applicable law, Navello is not responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded, including applicable liability for defective products, fraud, or consumer protection violations.
17. Privacy & Personal Information
Personal information is handled in accordance with our Privacy Policy and applicable law.
18. Changes to These Terms
We may update these Terms to reflect operational, technical, or legal changes.
Revisions will be published with an updated date.
Changes will not unlawfully remove rights associated with previously accepted orders.
19. Applicable Law & Disputes
These Terms are governed by applicable United States law and, where appropriate, the laws of New Jersey, without overriding mandatory consumer protections.
If a dispute arises, customers are encouraged to contact us first for assistance.
Nothing prevents customers from exercising available legal rights or remedies.
20. Contact Information
For questions about these Terms, orders, products, shipping, or returns, contact:
Store Name: Navello
Website: https://navello.shop
Business Address: 20 Haypress Rd Ste 313, Cranbury, New Jersey 08512, United States
Customer Support Email: support@navello.shop
Phone Number: +1 732-222-1206
Business Hours: Monday–Friday, 10:00 AM–5:00 PM
Business Time Zone: (GMT-05:00) Eastern Standard Time (NY)
We aim to provide clear information, reliable customer support, and a transparent shopping experience.