Frequently Asked Questions (FAQs)

What does Navello sell?

At Navello, we offer furniture designed for comfortable living and sleeping spaces. Our collections include beds, mattresses, sofas, and other home furniture essentials.

Explore our All Products collection to find furniture that suits your space and everyday needs.

How do I choose the correct furniture size?

Please review the product dimensions, specifications, and available variants on each product page before placing your order.

We recommend measuring your room, doorways, staircases, and elevators to ensure your furniture will fit.

Mattresses and bed frames are sold separately unless the product description specifically states otherwise.

If you need help understanding a product's dimensions or specifications, contact our support team.

Where does Navello ship?

We currently ship within the United States only.

We offer FREE standard shipping on all orders, with no minimum purchase requirement.

For more information, please review our Shipping Policy.

How long does delivery take?

Our estimated shipping timeframes are:

• Order Processing: 1–2 business days
• Shipping Transit: 4–6 business days
• Total Estimated Delivery: 5–8 business days
• Shipping Cost: FREE

Our daily order cutoff is 4:00 PM (GMT-05:00) Eastern Standard Time (NY), Monday–Friday.

Orders placed after the cutoff or during weekends enter processing on the next business day.

Delivery timeframes are estimates and may vary due to carrier operations or unexpected delays.

Which shipping carriers do you use?

We use trusted carriers, including USPS, UPS, and FedEx.

Large furniture items may require a suitable freight or specialized delivery service, depending on their dimensions and weight.

Will I receive tracking information?

Yes. Once your order has shipped, we will send a shipping confirmation email with available tracking information.

Tracking updates may take 24–48 hours after dispatch to appear.

Some furniture orders may arrive in multiple packages with separate tracking numbers.

Is furniture assembly included?

Standard shipping does not include furniture assembly, installation, old furniture removal, or white-glove delivery unless these services are specifically stated on the product page or confirmed in writing.

Please check the product description for any assembly requirements.

Can I cancel or change my order?

Yes, you can request an order cancellation or modification before shipment.

Contact support@navello.shop as soon as possible with your order number.

We will attempt to accommodate your request if your order has not yet been dispatched.

Once your order has shipped, our standard return process applies.

What is your return policy?

We offer a 30-day return policy.

You can request a return within 30 calendar days after receiving your order.

For standard change-of-mind returns, products must be unused, undamaged, and in their original condition, with all included components and accessories.

Mattresses must remain unused and in their original protective packaging for standard returns.

Returns are accepted by mail. Contact our support team for authorization, return instructions, and a downloadable, printable return label where arranged.

For complete details, visit our Return & Refund Policy.

Do you accept exchanges?

Yes, we accept exchanges.

If you need a different size, color, style, or furniture item, contact us within 30 days after delivery.

Exchanges are subject to product availability and our return conditions.

If the exchange is needed because of a verified damaged, defective, or incorrect product, Navello will cover the necessary return shipping cost.

Who pays for return shipping?

Return shipping responsibility depends on the reason for the return.

• Navello pays: If the product arrives damaged, defective, or incorrect.
• Customer pays: For change-of-mind returns, incorrect size selections, or personal preferences.

For oversized furniture, please contact us before arranging return shipping.

Do you charge restocking fees?

No. Navello does not charge any restocking fees for approved returns.

Applicable customer-responsible return shipping costs are separate from restocking fees.

How long does a refund take?

Once your returned furniture has been received, inspected, and approved, we will process your refund within 10 business days.

Refunds are issued to the original payment method.

Your bank or payment provider may require additional time to make the funds available.

For more information, please review our Return & Refund Policy.

Which payment methods do you accept?

We accept the following major credit and debit cards through our online checkout:

• Visa
• Mastercard
• Maestro
• American Express
• JCB
• Discover
• Diners Club

All prices and checkout transactions are displayed in United States Dollars (USD).

Payment method availability is determined by the options displayed at checkout.

For details, visit our Payment Policy.

What if my furniture arrives damaged or defective?

If your furniture arrives damaged, defective, or different from what you ordered, contact us promptly at support@navello.shop.

Please include your order number, a description of the issue, and clear photographs of the product and packaging.

Keep the original packaging and accessories while we review your request.

For verified damage, defects, or incorrect deliveries, we will arrange an appropriate resolution, such as a replacement or refund, and cover necessary return shipping costs.

What should I do if my delivery is delayed?

If your order has not arrived within the estimated delivery timeframe, first check your tracking information.

If you need additional assistance, email support@navello.shop with your order number.

Our team will help investigate the delivery status.

How can I contact Navello?

If you have questions about furniture, sizing, delivery, payments, returns, or exchanges, our customer support team is available during regular business hours.

Store Name: Navello

Website: https://navello.shop

Business Address: 20 Haypress Rd Ste 313, Cranbury, New Jersey 08512, United States

Customer Support Email: support@navello.shop

Phone Number: +1 732-222-1206

Business Hours: Monday–Friday, 10:00 AM–5:00 PM

Saturday–Sunday: Closed

Business Time Zone: (GMT-05:00) Eastern Standard Time (NY)