Shipping policy

At Navello, we aim to provide a reliable and straightforward shipping experience for every customer. We offer furniture and home essentials, including beds, sofas, mattresses, and related products. We work to ensure that your orders are processed, packaged, and delivered safely.

This Shipping Policy explains our shipping locations, delivery timeframes, shipping charges, tracking, cancellations, and procedures for damaged, missing, or incorrect deliveries.

1. Shipping Coverage

Navello currently ships within the United States only.

Shipping Destination: United States
Shipping Cost: FREE shipping on all orders
Minimum Order Value: No minimum purchase required
International Shipping: Not available

All orders placed through https://navello.shop are subject to the shipping terms outlined below.

2. Shipping Charges

We provide free standard shipping on all orders within the United States, regardless of order value or quantity.

There are no standard shipping fees or minimum spending requirements. Any applicable taxes or additional charges will be displayed at checkout before you complete your purchase.

3. Order Processing & Delivery Time

We aim to prepare and deliver orders within the following estimated timeframes:

Shipping Stage	Estimated Time
Order Processing	1–2 business days
Shipping / Transit	4–6 business days
Total Estimated Delivery	5–8 business days
Shipping Cost	FREE
Shipping Location	United States

Order Processing (1–2 Business Days)

Once your order is confirmed, we begin preparing it for shipment. This includes reviewing order details, preparing the products, packaging, and arranging carrier pickup.

Shipping / Transit (4–6 Business Days)

After dispatch, delivery typically takes 4–6 business days, depending on the destination, carrier operations, and transportation conditions.

Total Estimated Delivery (5–8 Business Days)

Most orders are expected to arrive within 5–8 business days, combining processing and transit times.

These are estimated delivery periods rather than guaranteed arrival dates. Unexpected carrier disruptions or other circumstances outside our control may occasionally affect delivery.

4. Business Hours & Order Cutoff Time

Business Hours: Monday–Friday, 10:00 AM–5:00 PM

Business Time Zone: (GMT-05:00) Eastern Standard Time (NY)

Daily Order Cutoff: 4:00 PM (GMT-05:00) Eastern Standard Time (NY)

Order Processing Schedule:

Orders placed before 4:00 PM on Monday–Friday enter the processing queue that business day.
Orders placed after 4:00 PM enter the processing queue on the next business day.
Orders placed on Saturday or Sunday enter processing on Monday.
Business days are Monday through Friday, excluding carrier-observed holidays.

Our processing and delivery estimates are calculated in business days.

5. Shipping Carriers

We use established shipping carriers to deliver orders throughout the United States. Carriers may include:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
Appropriate furniture freight or large-item delivery services when required

Carrier selection depends on the delivery destination, package dimensions, product type, and available services.

The assigned carrier will be identified in your shipping confirmation or tracking information.

6. Order Confirmation & Tracking

After placing an order, you will receive an order confirmation email.

Once your order has shipped, we will send a shipping confirmation email containing available tracking information.

Tracking information may take 24–48 hours after dispatch to show its first update.
Tracking updates depend on carrier scanning and transportation processes.
Large furniture orders may arrive in multiple packages with separate tracking numbers.
If tracking is unavailable or has not updated for an extended period, contact our support team.

For assistance, email support@navello.shop with your order number.

7. Order Changes & Cancellations

Before Shipment

If you need to cancel your order or update your shipping information, contact us as soon as possible at support@navello.shop.

We will attempt to accommodate your request if the order has not yet been dispatched.

After Shipment

Once an order has been handed over to the carrier, cancellation or address changes may no longer be possible.

If your order has already shipped, you may request a return after delivery under our Return & Refund Policy.

An order cancellation is confirmed only after our support team has acknowledged and approved the request.

8. Damaged Packages or Products

We take care when packaging orders. However, damage can occasionally occur during transportation.

If your furniture arrives damaged, defective, or otherwise affected during delivery, contact us promptly.

What to do:

Take clear photographs of the damaged packaging and affected furniture.
Keep the original packaging and all items received.
Email support@navello.shop with your order number, description, and photographs.
Our support team will review the issue and provide further instructions.

Where damage or defects are confirmed, we will arrange an appropriate replacement or refund in accordance with our Return & Refund Policy and applicable law.

Navello covers necessary return shipping costs for verified damaged, defective, or incorrect products.

9. Incorrect or Missing Items

If you receive an incorrect product or discover that an item is missing, please contact our support team.

Include:

Your order number
The product you ordered
The product or quantity received
Photographs of the delivered items, if applicable

We will investigate and arrange an appropriate resolution, including shipment of the correct or missing item or a refund where necessary, at no additional shipping cost to you.

10. Delayed Shipments

Occasional shipping delays may occur due to:

Carrier transportation disruptions
Severe weather conditions
High shipping volumes
Incorrect or incomplete delivery information
Unexpected logistical issues

If your order exceeds the estimated 5–8 business-day timeframe, contact support@navello.shop.

We will review tracking information and assist with the carrier as appropriate.

11. Lost Packages

If your package is missing or tracking indicates that it has been lost, contact our support team.

We will investigate with the carrier. If the package is confirmed lost in transit, we will arrange an appropriate replacement or refund at no additional shipping cost to you.

12. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

Check the delivery location, porch, mailbox, or designated drop-off area.
Ask household members or building staff whether they accepted the delivery.
Review the carrier's tracking information.
Contact support@navello.shop if the package remains missing.

We will assist with reviewing the delivery status and initiating a carrier investigation where appropriate.

Refunds or replacements will depend on the investigation and applicable consumer protection requirements.

13. Incorrect Addresses & Undeliverable Packages

Customers are responsible for providing accurate shipping details during checkout.

Please verify your:

Full name
Street address and apartment or unit number
City, state, and ZIP code
Contact email and phone number

If you notice an error, contact us immediately. Changes cannot be guaranteed after dispatch.

If a package is returned because of an incomplete address, unsuccessful delivery attempts, or refusal of delivery, we will contact you to discuss available reshipping or refund options.

Any applicable charges will be communicated before proceeding.

14. Multiple Packages

Some furniture orders may ship in separate packages because of product size, packaging requirements, or fulfillment arrangements.

You may receive separate tracking numbers.
Packages may arrive on different dates.
You will not be charged additional standard shipping fees.

15. Returns After Delivery

Navello offers a 30-day return window, subject to our return conditions.

For information about returns, exchanges, refunds, and return shipping charges, visit our Return & Refund Policy.

16. Contact Information

For questions about shipping, tracking, delivery delays, or cancellations, contact our support team.

Store Name: Navello

Website: https://navello.shop

Business Address: 20 Haypress Rd Ste 313, Cranbury, New Jersey 08512, United States

Customer Support Email: support@navello.shop

Phone Number: +1 732-222-1206