Payment Policy

At Navello, we aim to provide a secure, convenient, and transparent payment experience for our customers. Whether you are purchasing a bed, sofa, mattress, or other furniture and home essentials, we want you to understand how payments are processed, which payment methods are accepted, and how payment-related issues are handled.

This Payment Policy applies to purchases made through our official website, https://navello.shop.

1. Accepted Payment Methods

We accept the following major credit and debit cards through our online checkout:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • JCB

  • Discover

  • Diners Club

All payments are subject to authorization by the issuing bank and our payment processing provider.

The payment methods displayed at checkout determine which cards are currently available for your transaction.

2. Payment Currency

All product prices and checkout transactions are processed in United States Dollars (USD).

The total amount payable will be displayed at checkout before you confirm your purchase.

If you use a card issued in another currency, your bank or card provider may apply currency conversion rates or international transaction fees.

Any such charges are determined by your financial institution and are not controlled by Navello.

3. Pricing & Order Total

We aim to display accurate pricing information for all furniture and home products available on our website.

Your order total may include:

  • The price of the furniture or products purchased

  • Applicable sales taxes, if any

  • Discounts or promotional offers applied during checkout

We offer FREE standard shipping on all orders within the United States, with no minimum purchase requirement.

There are no standard shipping charges added to your order.

The final payable amount is clearly displayed before you complete your purchase.

4. Secure Payment Processing

Customer payment security is important to us.

Payments are processed through the secure payment services integrated with our e-commerce platform.

These services may use encryption, fraud prevention measures, and other industry-standard security controls to help protect sensitive payment information.

Navello does not directly store complete payment card numbers or card security codes in its ordinary store administration systems.

Sensitive card information is handled by the relevant payment processing provider according to its security standards.

Customers should ensure they are using our official website when entering payment information.

5. Payment Authorization

Payment authorization is required when placing an order.

When you submit your payment, your card issuer or payment provider may verify:

  • Card details and expiration date

  • Available funds or credit

  • Billing address information

  • Transaction security information

  • Additional verification requirements, where applicable

An order may be delayed or declined if payment authorization is unsuccessful.

Depending on the payment provider, payment may be captured immediately or after authorization.

Orders will not proceed to fulfillment unless the required payment checks have been completed.

6. Declined or Unsuccessful Payments

Occasionally, a payment may be declined by your bank or payment provider.

Common reasons include:

  • Insufficient funds or available credit

  • Incorrect card information

  • Expired payment card

  • Incorrect billing details

  • Bank security restrictions

  • Temporary payment processing issues

If your payment is declined, please verify your card details and try again.

You may also contact your card issuer for assistance or use another accepted payment method.

If the problem continues, contact support@navello.shop.

For your security, please do not send complete card numbers, card security codes, or other sensitive financial credentials by email.

7. Order Confirmation

After your payment is successfully processed and your order is received, we will send an order confirmation email to the address provided during checkout.

Your confirmation may include:

  • Order number

  • Purchased furniture or products

  • Item quantities

  • Total payment amount

  • Billing and shipping details

  • Order summary

Please review your confirmation carefully.

If any information is incorrect, contact our support team as soon as possible.

8. Payment for Furniture Orders

Furniture purchases, including beds, sofas, mattresses, and other home furnishings, must be paid for using an accepted payment method at checkout.

Some larger furniture items may require additional delivery coordination due to their weight, dimensions, or packaging requirements.

These arrangements do not change the payment amount already agreed upon at checkout unless an additional service is separately disclosed and approved by the customer.

We do not require customers to make payments through unofficial websites or personal payment accounts.

9. Order Cancellations & Payment Refunds

If you wish to cancel an order, contact support@navello.shop as soon as possible.

Before Shipment

If your order has not been shipped, we will attempt to cancel it.

Once the cancellation is confirmed, any payment already collected will be refunded to the original payment method within 10 business days.

After Shipment

If your order has already been dispatched, cancellation may no longer be possible.

You may request a return after delivery in accordance with our Return & Refund Policy.

10. Refund Processing

Navello offers a 30-day return window for purchases, subject to our published return conditions.

Once a returned item has been received, inspected, and approved, refunds are processed within 10 business days.

Refunds are issued to the original payment method used for the purchase.

Please note:

  • We do not charge restocking fees.

  • Navello pays return shipping for verified damaged, defective, or incorrect products.

  • Customers are responsible for return shipping costs for standard change-of-mind returns.

  • Banks and payment providers may take additional time to make refunded funds available.

For further information, please review our Return & Refund Policy.

11. Unauthorized or Suspicious Transactions

We take payment security seriously and may review transactions that appear unusual, unauthorized, or potentially fraudulent.

We may contact customers to verify order information before processing or shipping an order.

If a payment cannot be verified, the order may be delayed or canceled, with any collected payment refunded as appropriate.

If you believe your payment card has been used without authorization, contact your bank or card issuer immediately.

You may also notify us at support@navello.shop so we can investigate any related order activity.

12. Billing Information

Customers must provide accurate billing information when making a purchase.

This includes the cardholder's name, billing address, and other information requested by the payment provider.

Incorrect billing details may result in payment authorization failures or processing delays.

If you need assistance with billing information related to an existing order, please contact our customer support team.

13. Payment Disputes & Chargebacks

If you believe you have been charged incorrectly or have a payment-related concern, we encourage you to contact us first.

Our support team can help investigate:

  • Duplicate payment concerns

  • Incorrect order amounts

  • Refund status questions

  • Unrecognized transactions

  • Other billing discrepancies

Customers retain the right to contact their card issuer or payment provider and exercise applicable chargeback or dispute rights.

Nothing in this policy limits those rights.

14. Privacy & Payment Information

We handle personal and transaction-related information in accordance with our Privacy Policy.

Payment-related information may be shared with authorized payment processors, financial institutions, and service providers where necessary to complete transactions, prevent fraud, or comply with legal obligations.

For additional information, please review our Privacy Policy.

15. Related Store Policies

For complete information about purchases, shipping, and customer rights, please review:

These policies provide additional information about order fulfillment, delivery estimates, returns, refunds, and website use.

16. Contact Information

If you have any questions about payment methods, billing, transactions, or refunds, please contact our customer support team.

Store Name: Navello

Website: https://navello.shop

Business Address: 20 Haypress Rd Ste 313, Cranbury, New Jersey 08512, United States

Customer Support Email: support@navello.shop

Phone Number: +1 732-222-1206

Business Hours: Monday–Friday, 10:00 AM–5:00 PM

Business Time Zone: (GMT-05:00) Eastern Standard Time (NY)

We aim to provide a straightforward payment experience and assist customers with payment-related questions throughout their shopping journey.